When you first make an order we are pre-authorizing your card to temporarily hold funds.
What is pre-authorization?
Pre-authorization is the process by which we approve sufficient funds to cover the cost of your transaction. It’s a verification of funds for the merchant’s credit card processor.
Unlike an actual transaction, we aren’t moving any funds yet, it simply puts an official hold on those funds until the post-authorization comes through and the transaction has passed all KYC and fraud checks.
Pre-authorizations will show up on your statement as "PENDING" and are not an actual charge.
Why do we need a pre-authorization?
It confirms your account is valid, operational and that the total will cover the amount owed in the transaction.
Pre-authorizations reduce transaction costs and damages from fraud and ultimately protect your account and will help us offer you cheaper rates.
What happens when the transaction is rejected afterwards?
If for some reason your transaction fails or is cancelled, we will cancel the pre-authorization.
Depending on your bank, the pending transaction will just disappear the same day, but in some instances can take up to 10 business days.
Rest assured, we never charge for failed transactions and funds will never leave your account.
For more information about authorisation holds please visit link.