Normally, Bitcoin and Ethereum transactions won’t appear in your wallet until the blockchain has processed at least one confirmation, this can take ten minutes or longer.
Please check to see if you entered the correct wallet address when you made your purchase order. You can do this by comparing your wallet address to the address listed under “Sending to” on the transaction tracker, which was sent to you in your order confirmation email.
If you have entered the correct wallet address, please contact your wallet provider for assistance.
If you still need assistance, please send us a support request, selecting “I am having issues with my transaction” -> “My transaction shows complete but the crypto is not showing in my wallet” in the drop-down menus.