If you think someone else has fraudulently made a MoonPay account in your name or placed an order using your card, your bank card most likely has been compromised and used by someone else to purchase cryptocurrency through MoonPay.
Unfortunately, cryptocurrency transactions are not reversible, so there is no way for us to cancel or refund the transaction.
In order for us to locate the payment in our system and block the person who compromised your card, we need you to confirm the first 6 and the last 4 digits of the card number. You can share these details by sending us a support request and selecting “I want to report fraud” -> “I have not heard of MoonPay but you charged my card” in the drop-down menus.
We recommend that you immediately contact your bank and cancel your card.